Support & Help Center
Find answers to common questions, learn how to use Utah Hike Adventure, and get the help you need.
Getting Started
New to Utah Hike Adventure? Learn the basics and get up and running quickly.
Account & Billing
Manage your account, subscription, and billing information.
Hiking Safety
Important safety information and responsible hiking guidelines.
Need More Help?
Can't find what you're looking for? Our support team is here to help!
Getting Started
How do I create an account?
Getting started is easy! Follow these steps:
- Visit our signup page
- Choose your subscription plan (Monthly or Yearly)
- Enter your information and complete payment
- Verify your email address
- Start exploring trails and challenges!
What's included in my membership?
Your Utah Hike Adventure membership includes:
- Unlimited access to our trail database
- Monthly hiking challenges with badges
- Hike logging and statistics
- Community features and progress sharing
- Detailed trail information and difficulty ratings
- Regular updates with new trails and challenges
How do I log a hike?
To log a completed hike:
- Go to your dashboard
- Find the trail you hiked and click "Log Hike"
- Enter the date you completed the hike
- Add any notes or photos (optional)
- Save your hike - it will automatically count toward challenges!
What are monthly challenges?
Each month we create a new hiking challenge with a specific goal, such as hiking a certain number of trails, gaining a specific amount of elevation, or exploring trails in different regions. Complete the challenge to earn a digital badge for your trophy case!
Account & Billing
How do I reset my password?
If you've forgotten your password:
- Go to the login page
- Click "Forgot Password"
- Enter your email address
- Check your email for a reset link
- Follow the link to create a new password
How do I update my profile information?
Visit your profile page to update your name, email address, profile picture, and other personal information. Changes are saved automatically.
Can I change my subscription plan?
Yes! You can upgrade, downgrade, or cancel your subscription at any time from your profile page. Changes will take effect at your next billing cycle.
What is your refund policy?
We offer full refunds within 30 days of your initial purchase if you're not satisfied with the service. For subscription cancellations, you'll continue to have access until the end of your current billing period. Contact us to request a refund.
How do I cancel my subscription?
To cancel your subscription:
- Go to your profile page
- Scroll to the "Subscription" section
- Click "Manage Subscription"
- Follow the prompts to cancel
You'll continue to have access until the end of your current billing period.
Hiking Safety & Guidelines
Emergency Information
For hiking emergencies, contact:
- Emergency Services: 911
- Utah County Search & Rescue: 801-851-4000
- Wasatch County Search & Rescue: 435-654-1411
The 10 Hiking Essentials
- Navigation: Map, compass, GPS device, or downloaded offline maps (like Gaia or AllTrails Pro).
- Headlamp or Flashlight: With extra batteries. Even on day hikes, it's crucial if you're delayed past sunset.
- Sun Protection: Sunglasses, sunscreen (SPF 30+), lip balm with SPF, and a sun hat.
- First Aid Kit: Include personal medications, blister care, and basic wound supplies.
- Knife or Multi-Tool: Useful for gear repair, food prep, or emergencies.
- Fire: Lighter, matches, or fire starter in a waterproof container.
- Shelter: Emergency bivy, space blanket, or lightweight tarp—just in case you get stuck overnight.
- Extra Food: Bring more than you think you'll need—energy bars, trail mix, jerky, etc.
- Extra Water: And a way to purify more—like iodine tablets, a LifeStraw, or a filter.
- Extra Clothing: Include an insulating layer and rain protection. Weather can change quickly.
Leave No Trace Principles
- Plan ahead and prepare
- Travel and camp on durable surfaces
- Dispose of waste properly
- Leave what you find
- Minimize campfire impacts
- Respect wildlife
- Be considerate of other visitors
Trail Difficulty Ratings
Technical Help
The website is running slowly
Try these troubleshooting steps:
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Clear your browser cache and cookies
- Try a different browser
- Check your internet connection
- Disable browser extensions temporarily
I can't log in to my account
Common login issues and solutions:
- Double-check your email address and password
- Make sure Caps Lock is off
- Try resetting your password
- Clear your browser cookies
- Make sure your account email is verified
My hikes aren't saving
If your hike data isn't being saved, try refreshing the page and entering the information again. Make sure you have a stable internet connection when submitting hike data. If the problem persists, contact our support team.
Images won't upload
Image upload issues can be caused by:
- File size too large (maximum 10MB)
- Unsupported file format (use JPG, PNG, or WebP)
- Slow internet connection
- Browser compatibility issues
Still Need Help?
If you couldn't find the answer to your question, we're here to help! Our support team typically responds within 24 hours.
Contact Support